Oakland, John S. <br/><br/>
Total quality management / 
John S. Oakland 
 - Oxford :  New York, NY :  Heinemann Professional Pub. ;  Nichols Pub,  1996 
 - xiii, 341 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [306] - 307) and index, 
<br/><br/><label>ISBN: </label>0750689250 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Quality control.<br/>Quality assurance.<br/>Quality control<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.5220  / OAK