TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management
SN  - 0750689250
U1  - 658.5220 
PY  - 1996///
CY  - Oxford, New York, NY
PB  - Heinemann Professional Pub., Nichols Pub
KW  - Production management
KW  - Quality control
KW  - Quality assurance
KW  - Total quality management
N1  - Includes bibliographical references (p. [306] - 307) and index
ER  -