Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 
 - 8th ed. 
 - New York, NY :  McGraw-Hill/Irwin,  c2014. 
 - xviii, 524 p. :  ill. (some col.), maps ;  28 cm. 
 - The McGraw-Hill/Irwin series in operations and decision sciences .
 - McGraw-Hill/Irwin series operations and decision sciences. .
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9781259010651 (pbk. : int. ed.) 1259010651 (pbk. : int. ed.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / FIT 2014