TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Sanjeev
TI  - Service management: operations, strategy, information technology 
T2  - The McGraw-Hill/Irwin series in operations and decision sciences
SN  - 9781259010651 (pbk. : int. ed.)
U1  - 658 
PY  - 2014///
CY  - New York, NY
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
ER  -