TY  - BOOK
AU  - Gee,Jeff
AU  - Gee,Val
TI  - Super service: seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it 
SN  - 0070248176
U1  - 658.812 
PY  - 1999///
CY  - N.Y.
PB  - McGraw-Hill
KW  - Customer relations
KW  - Customer services
ER  -