Bank, John. <br/><br/>
The essence of total quality management / 
John Bank 
 - 2nd ed. 
 - England :  Financial Times/Prentice Hall,  2000 
 - xvii, 259 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0135731143 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / BAN