Lucas, Robert W. <br/><br/>
Please every customer :  delivering stellar customer service across cultures / 
Robert W. Lucas. 
 - New York, N.Y. :  McGraw-Hill,  c2011. 
 - xi, 286 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071748360 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.<br/>Consumer behavior--Cross-cultural studies.<br/>Cultural relations.<br/>Intercultural communication.
<br/><br/><label>Dewey Class. No.: </label>658.812  / LUC 2011