TY  - BOOK
AU  - Lucas,Robert W.
TI  - Please every customer: delivering stellar customer service across cultures 
SN  - 9780071748360 (pbk.)
U1  - 658.812 
PY  - 2011///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - Customer services
KW  - Customer relations
KW  - Consumer behavior
KW  - Cross-cultural studies
KW  - Cultural relations
KW  - Intercultural communication
N1  - Includes bibliographical references and index
ER  -