Tiwana, Amrit,  1974- <br/><br/>
The essential guide to knowledge management:  e-business and CRM applications / 
 e-business and CRM applications. 
Amrit Tiwana 
 - United States of America:  Prentice Hall Pub,  c2000 
 - xxiv, 315 p.;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>01303200005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management.<br/>Electronic commerce.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.4038  / TIW