TY  - BOOK
AU  - Kern,Harris
AU  - Galup,Stuart
AU  - Nemiro,Guy
TI  - IT organization: building a worldclass infrastructure 
SN  - 0130222984
U1  - 658.05 
PY  - 2000///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall PTR
KW  - Client/server computing
KW  - Management
KW  - Information technology
N1  - Preface. - Ch.1. Introduction - Ch.2. What we found in our travels - Ch.3. The CIO's role - Ch.4. Case studies - Ch.5. The problems short-listed - Ch.6. Learn from the past to build the future - Ch.7. Building a worldclass infrastructure - Ch.8. The new order - Ch.9. The organization for the twenty-first century - Epilogue. The "Worldclass" infrastructure. - Appendix A. Frequently-Asked Questions. - Appendix B. Infrastructure Assessment Program. - Appendix C. Service Level Agreements. - Appendix D. Internal Support Agreement. - Appendix E. Marketing Materials for an Internal Audience. - Bibliography. - Index
N2  - Few organizations are achieving their goals, availability, and serviceability in distributed environments-and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures ? IT Organization : Building a Worldclass Infrastructures delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to : Design your organization to deliver "any data", anywhere, anytime" ; Combine main frame-class discipline with twenty-first century flexibility ; Treat your network like you treat your data center ; Organize around business-critical support functions instead of trendy technologies ; Establish standards without imposing rigidity -  and achieve descipline without bureaucracy ; Overcome the myths that prevent IT organizations from succeeding - Back cover
ER  -