TY  - BOOK
AU  - Scanlon,Nancy Loman
TI  - Quality restaurant service guaranteed: a training outline 
SN  - 0471028525
U1  - 642.50715 
PY  - 1998///
CY  - New York
PB  - J. Wiley
KW  - Food service
KW  - Quality control
KW  - Restaurants
KW  - Employees
KW  - Training of
KW  - Total quality management
ER  -