Parker, David W.,  1952- <br/><br/>
Service operations management :  the total experience / 
David W. Parker, University of Queensland Business School, Australia. 
 - Second edition. 
 - 1 online resource (xxiii, 579 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781788115940 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>658