@book{187415,
	author = {St. John, Burton, and Pearson, Yvette E.,},
	title = {Crisis communication and crisis management :},
	publisher = {SAGE Publications,},
	year = {[2017]},
	address = {Los Angeles :},
	url = {https://ezproxy.taylors.edu.my/login?url=https://ebookcentral.proquest.com/lib/taylors/detail.action?docID=5603548}
}