Competing against luck : the story of innovation and customer choice /
Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan.
- First edition.
- xix, 262 pages ; 24 cm
Includes bibliographical references and index.
9780062435613 0062435612 9780062565235 0062565230
Creative ability in business. Customer services. Success in business