Johnston, Robert,  1953- <br/><br/>
Service operations management :  improving service delivery / 
Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. 
 - Fifth edition. 
 - 1 online resource 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781292098050 9781292098029 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>658