TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step: maximizing performance and maintaining results 
SN  - 9780471780496
U1  - 658.4013 
PY  - 2006///]
CY  - Hoboken, New Jersey
PB  - John Wiley & Sons, Inc.
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
N1  - Includes bibliographical references and index
ER  -