Goetsch, David L., <br/><br/>
Quality management for organizational excellence :  introduction to total quality / 
David L. Goetsch, Stanley B. Davis. 
 - Ninth edition. 
 - xiii, 442 pages :  illustrations ;  29 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780136709190 0136709192 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / GOE 2021