TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis, Stanley,
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9780136709190
U1  - 658.4013 
PY  - 2021///]
CY  - Hoboken, New Jersey
PB  - Pearson Education, Inc.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -