TY - BOOK AU - Grigoriou,Nicholas AU - Pires,Paulo Botelho AU - Santos,José Duarte ED - IGI Global, TI - Leveraging AI for effective digital relationship marketing T2 - Advances in marketing, customer relationship management, and e-services (AMCRMES) book series SN - 9798369353424 U1 - 658.800285 23 PY - 2025/// CY - Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) PB - IGI Global KW - Customer services KW - Technological innovations KW - Artificial intelligence KW - Marketing applications KW - Marketing research KW - Electronic books N1 - Includes bibliographical references and index; Restricted to subscribers or individual electronic text purchasers; Also available in print UR - https://ezproxy.taylors.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/979-8-3693-5340-0 ER -