TY - BOOK AU - Christensen,Clayton M. AU - Benioff,Marc R. TI - The innovator's dilemma: when new technologies cause great firms to fail SN - 9781647826765 U1 - 658 PY - 2024///] CY - Boston, Massachusetts PB - Harvard Business Review Press KW - Industrial management KW - Creative ability in business KW - Customer services KW - Success in business N1 - Includes bibliographical references and index ER -