Kandampully, Jay, <br/><br/>
Service management principles for hospitality and tourism / 
Jay Kandampully, PhD, David Solnet, PhD, Anil Bilgihan, PhD. 
 - Fourth edition. 
 - xxi, 368 pages :  illustrations (black and white) ;  25 cm 
<br/><br/> Previous edition: 2018. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781915097705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Hospitality industry--Customer services<br/>Tourism--Management<br/>Tourism--Customer services
<br/><br/><label>Dewey Class. No.: </label>647.94068  / KAN 2024