TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
U1  - 658.562 23
PY  - 2017///
CY  - Australia
PB  - Cengage Learning
KW  - Quality control
KW  - Quality assurance
KW  - Total quality management
KW  - Electronic books
UR  - https://ezproxy.taylors.edu.my/login?url=https://ebookcentral.proquest.com/lib/taylors/detail.action?docID=6351240
ER  -