TY  - BOOK
AU  - De Janasz,Suzanne C.
AU  - Dowd,Karen O.
AU  - Schneider,Beth Z.
TI  - Interpersonal skills in organizations
SN  - 007121061X
U1  - 158.7 
PY  - 2002///
CY  - Boston, Mass.
PB  - McGraw-Hill
KW  - Interpersonal relations
KW  - Organizational behavior
KW  - Psychology, Industrial
N1  - Preface. - Acknowledgments. - Unit 1. Intrapersonal Effectiveness: Understanding Yourself. 1. Journey into Self-awareness. 2. Self-disclosure and Trust. 3. Establishing Goals and Identifying Values. 4. Time and Stress Management. - Unit 2. Interpersonal Effectiveness: Understanding and Working with Others. 5. Conveying Verbal Messages. 6. The Importance and Skill of Listening. 7. Feedback. 8. Understanding and Working with Diverse Others. - Unit 3. Advanced Interpersonal Skills. 9. Persuading Individuals and Audiences. 10. Networking and Politicking. 11. Negotiation. 12. Conflict: Sources and Solutions. 13. Coaching and Mentoring for Improved Performance. 14. Empowerment and Effective Delegation. - Unit 4. Group Skills: Understanding and Working in Teams. 15. Teams in the Workplace. 16. Planning and Running Effective Meetings. 17. Project Management. 18. Making Effective and Ethical Decisions. 19. Problem Solving: Using Tools, Processes, and Creative Approaches. 20. Team Facilitation
ER  -