TY  - BOOK
AU  - StClair,Guy
TI  - Total quality management in information services
SN  - 1857390393
U1  - 025.52068 
PY  - 1997///
CY  - London, New Providence, N.J.
PB  - Bowker-Saur
KW  - Information services
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references (p. [231]-239) and index
ER  -