Johns, Nick.
Research methods in service industry management /
Nick Johns and Darren Lee-Ross.
- Australia : Thomson, 2004.
- ix, 196 p. ; 25 cm.
Includes bibliographical references (p. 188-191) and index.
0304335126 (pbk.) 9780304335121 (pbk.)
Service industries--Management--Research--Methodology.
338.4 / JOH