TY  - BOOK
AU  - Johns,Nick
TI  - Research methods in service industry management
SN  - 0304335126 (pbk.)
U1  - 338.4 
PY  - 2004///
CY  - Australia
PB  - Thomson
KW  - Service industries
KW  - Management
KW  - Research
KW  - Methodology
N1  - Includes bibliographical references (p. 188-191) and index
ER  -