Information and documentation :  library performance indicators / 
British Standards Institution. 
 - First edition 1998-04-01 
 - London :  The Institution,  c1998 
 - 56 p. ;  30 cm. 
 - B.S. (Series) ;  ISO 11620:1998 .
<br/><br/> Reference number ISO 11620:1998(E) 
<br/><br/>1. Scope. - 2. Normative Reference. - 3. Definitions. - 4. Criteria and Descriptive Framework. - 5. Uses of Performance Indicators. - 6. Maintenance of This International Standard. - Annexes. - A. List of Performance Indicators for Libraries. - B. Descriptions of Performance Indicators. - C. Bibliography. 
<br/><br/><label>ISBN: </label>0580302059 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ISO 9000 Series Standards.<br/>Libraries--Quality control.<br/>Library administration.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>025.1  / BRI