TY  - BOOK
ED  - British Standards Institution.
TI  - Information and documentation: library performance indicators 
SN  - 0580302059
U1  - 025.1 
PY  - 1998///
CY  - London
PB  - The Institution
KW  - ISO 9000 Series Standards
KW  - Libraries
KW  - Quality control
KW  - Library administration
KW  - Total quality management
N1  - Reference number ISO 11620:1998(E); 1. Scope. - 2. Normative Reference. - 3. Definitions. - 4. Criteria and Descriptive Framework. - 5. Uses of Performance Indicators. - 6. Maintenance of This International Standard. - Annexes. - A. List of Performance Indicators for Libraries. - B. Descriptions of Performance Indicators. - C. Bibliography
ER  -