Schonberger, Richard J. <br/><br/>
PowerPoint presentation and transparency masters with 3.5" disk to accompany operations management : customers - focused principles / 
Richard J. Schonberger, Edward M. Knod, Jr [prepared by] Stephen H. Replogle 
 - 6th ed. 
 - Chicago :  McGraw-Hill/Irwin,  c1997 
 - Various pagings. ;  ill. ;  28 cm.  + set of 2 computer disk (3 1/2 in.) 
<br/><br/><label>ISBN: </label>0256232814 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>Dewey Class. No.: </label>658.5  / SCH