TY  - BOOK
AU  - Ross, Catherine Sheldrick.
AU  - Dewdney, Patricia.
AU  - Nilsen, Kirsti.
TI  - Conducting the reference interview: a how-to-do-it manual for librarians 
SN  - 1856044688
U1  - 025.552 
PY  - 2002///
CY  - England.
PB  - Facet Publishing
KW  - Interviewing
KW  - Reference services (Libraries)
N1  - PDM (Professional Development Materials); Includes bibliographical references and index
ER  -