TY  - BOOK
AU  - Poll,Roswitha
AU  - Boekhorst,Peter te
AU  - Henry,Carol
AU  - Abad Hiraldo,Ramon
ED  - International Federation of Library Associations and Institutions.
TI  - Measuring quality: international guidelines for performance measurement in academic libraries 
T2  - IFLA publications,
SN  - 3598218001 (hbk.)
U1  - 027.7 
PY  - 1996///
CY  - München
PB  - K.G. Saur
KW  - Academic libraries
KW  - Evaluation
KW  - Library administration
N1  - "IFLA publications, edited by Carol Henry" - T.p. verso; Includes bibliographical references (p. 135-171); Preface.  - General Introduction.  - The Measurement Process.  - Cost-effectiveness.  - List of Performance Indicators.  - Structure of the Indicators.  - 1.  Market Penetration. - 2.  Opening Hours Compared to Demand.  - 3.  Expert Checklists.  - 4.  Collection Use.  - 5.  Subject Collection Use.  -   6.  Documents Not Used.  - 7.  Known-Item-Search.  - 8.  Subject Search.  - 9.  Acquisition Speed.  -  10.  Book Processing Speed.  - 11.  Availability.  - 12.  Document Delivery Time.  - 13.  Interlibrary Loan Speed.  - 14.  Correct Answer Fill Rate.  - 15.  Remote Uses per Capita.  - 16.  User Satisfaction.  - 17.  User Satisfaction with Services Offered for Remote Use.  - English Glossary.  -    French Glossary.  - German Glossary.  - Russian Glossary.  - Spanish Glossary.  - Selected Bibliography
ER  -