Drummond, Karen Eich. <br/><br/>
Human resource management for the hospitality industry / 
Karen Eich Drummond 
 - New York :  John Wiley,  c1990. 
 - xv, 343 p. :  ill. ;  24 cm. 
<br/><br/>Pt. I. Human resource functions : 1. Staffing. - 2. Analyzing and designing jobs. - 3. Training. - 4. Evaluating employees. - 5. Working successfully with unions. - 6. Employee compensation. - 7. Health and Safety. - Pt. II. Managing Staff : 8. The nature of management and leadership. - 9. Communicating. - 10. Developing a positive, motivating organizational climate. - 11. Managing a diverse work force. - 12. Building a team. - 13. Managing change and resolving conflicts. - 14. Disciplining employees. - 15. Delegation. - 16. Managing service. 
<br/><br/><label>ISBN: </label>0471289728 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Personnel management.
<br/><br/><label>Dewey Class. No.: </label>647.940683  / DRU