TY  - BOOK
AU  - Drummond,Karen Eich
TI  - Human resource management for the hospitality industry
SN  - 0471289728
U1  - 647.940683 
PY  - 1990///
CY  - New York
PB  - John Wiley
KW  - Hospitality industry
KW  - Personnel management
N1  - Pt. I. Human resource functions : 1. Staffing. - 2. Analyzing and designing jobs. - 3. Training. - 4. Evaluating employees. - 5. Working successfully with unions. - 6. Employee compensation. - 7. Health and Safety. - Pt. II. Managing Staff : 8. The nature of management and leadership. - 9. Communicating. - 10. Developing a positive, motivating organizational climate. - 11. Managing a diverse work force. - 12. Building a team. - 13. Managing change and resolving conflicts. - 14. Disciplining employees. - 15. Delegation. - 16. Managing service
ER  -