TY - BOOK AU - Krames,Jeffrey A. TI - What the best CEOs know: 7 exceptional leaders and their lessons for transforming any business SN - 0071382402 (hbk.) U1 - 658.406 PY - 2003/// CY - N. Y. PB - McGraw-Hill KW - Chief executive officers KW - United States KW - Case studies KW - Decision making KW - Leadership KW - Management KW - Organizational change KW - Success in business N1 - The era of the CEO? - Pt. 1. What made them great. Ch. 1. The exceptional seven and the traits that defined them. - Pt. 2. Defining strategies of exceptional leaders. Ch. 2. Place the customer at the epicenter of the business model / Michael Dell and the art of the customer. Ch. 3. Create an authentic learning organization / How Jack Welch converts learning into results. Ch. 4. Focus on solutions / Lou Gerstner on creating a customer-obsessed IBM. Ch. 5. Prepare the organization for drastic change / Andy Grove on strategic inflection points. Ch. 6. Harness the intellect of every employee / Bill Gates on creating a knowledge-based organization. Ch. 7. Create a performance-driven culture : Herb Kelleher on the importance of creating a family-like culture. Ch. 8. Learn from competitors, but remain faithful to the vision / How Sam Walton's vision created the world's largest company. - Acknowledgments. - Notes / Sources. - Index ER -