Successful manager's handbook /
Moi Ali ... [et al.]
- London : Dorling Kindersley, c2002.
- 864 p. : ill. ; 20cm.
Includes index.
Introduction. - Getting organized. - Preparing to do it now. - Deciding logically. - Managing information. - Learning from experience. - Writing effectively. - Writing clearly. - Understanding the basics. - Structuring your writing. - Using everyday formats. - Thinking creatively. - Understanding creativity. - Developing creativity. - Using a creative approach. - Working with others. - Influencing people. - Understanding influence. - Managing yourself. - Presenting ideas. - Exercising influence. - Developing NLP skills. - Thinking about performance. - Improving your performance. - Helping others improve. - Continuing to improve. - Dealing with difficult people. - Undestanding difficult people. - Assess your options. - Working for co-operation. - Dealing with conflict. - Appraising staff. - Understanding the purpose. - Preparing to appraise. - Managing the appraisal. - Following up the appraisal. - Managing public relations. - Understanding public relations. - Developing PR skills. - Working with the media. - Producing publicity. - Putting customers first. - Understanding customers. - Reviewing your approach. - Delivering satisfaction. - Improving performance. - Managing globally. - Succeeding as a global manager. - Managing relationships. - Working practices. - Leading global teams. - Balancing work and life. - Assessing success. - Understanding yourself. - Making changes. - Sustaining balance. - Managing your career. - Mapping the future. - Exploting career options. - Developing your career. - Achieving career success. - Index. - Authors/acknowledgments.-