TY  - BOOK
AU  - Kavanaugh,Raphael R.
AU  - Daschler,John P.
AU  - Ninemeier,Jack D.
TI  - Supervision in the hospitality industry
SN  - 0866120521
U1  - 647.940683 
PY  - 1991///
CY  - East Lansing, Mich.
PB  - Educational Institute of the American Hotel & Motel Association
KW  - Hospitality industry
KW  - Personnel management
N1  - Rev. ed. of: Supervision in the hospitality industry / John P. Daschler, Jack D. Ninemeier. c1984; Includes index; Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4.  Improving your effectiveness as a supervisor. 12.  Time management.- 13 Managing change.- 14 Professional development and future trends.-
ER  -