Gray, William S.,  1936 - <br/><br/>
Hotel and motel management and operations / 
Wiliam S. Gray, Salvatore C. Liguori. 
 - 3rd ed. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  c1994. 
 - xiv, 346 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/>Section 1 Hotel and motel development: 1. The history of the hospitality industry. 2. Types of hotels.  3. Corporate structures and concepts of operation. 4. Feasibility determination. - Section II Hotel management: 5. Hotel structure and staff. 6. Staffing a hotel: the personnel department. 7. Reservations: systems and operations. 8. Sales and public relations. - Section III Hotel operations: 9. The front office. 10. Food and beverage preparation and service. 11. The telephone department. 12. Engineering. 13. Housekeeping. 14. Other departments and sources of income. 15. Insurance. - Section IV Hotel accounting and controls: 16. The uniform system of accounts. 17. The organization of accounting. 18. Income control. 19. Food and beverage cost control. 20. Payroll. 21. Accounts payable. 22. Credit. 23. Financial statements: structure and analysis. - Section V: The future of the industry: 24. Franchising. 25. Casinos. 26. Health Spas. 27. Trends in the industry. Index. 
<br/><br/><label>ISBN: </label>013095795X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Casinos--Management.<br/>Health resorts--Management.<br/>Hotel management.<br/>Motel management.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / GRA