TY  - BOOK
AU  - Gray,William S.
AU  - Liguori,Salvatore C.
TI  - Hotel and motel management and operations
SN  - 013095795X
U1  - 647.94068 
PY  - 1994///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Casinos
KW  - Management
KW  - Health resorts
KW  - Hotel management
KW  - Motel management
N1  - Includes index; Section 1 Hotel and motel development: 1. The history of the hospitality industry. 2. Types of hotels.  3. Corporate structures and concepts of operation. 4. Feasibility determination. - Section II Hotel management: 5. Hotel structure and staff. 6. Staffing a hotel: the personnel department. 7. Reservations: systems and operations. 8. Sales and public relations. - Section III Hotel operations: 9. The front office. 10. Food and beverage preparation and service. 11. The telephone department. 12. Engineering. 13. Housekeeping. 14. Other departments and sources of income. 15. Insurance. - Section IV Hotel accounting and controls: 16. The uniform system of accounts. 17. The organization of accounting. 18. Income control. 19. Food and beverage cost control. 20. Payroll. 21. Accounts payable. 22. Credit. 23. Financial statements: structure and analysis. - Section V: The future of the industry: 24. Franchising. 25. Casinos. 26. Health Spas. 27. Trends in the industry. Index
ER  -