Hayes, David K. Hotel operations management / David K. Hayes, Jack D. Ninemeier. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004. - xvi, 496 p. : ill. ; 25 cm. ISBN: 0130995983 Subjects--Topical Terms: Hotel management. Dewey Class. No.: 647.94068 / HAY