TY  - BOOK
AU  - Bhat,K.Shridhara
TI  - Total quality management: text and cases 
SN  - 9781441660770 (ebk.)
U1  - 658.4/013 22
PY  - 2010///
CY  - Mumbai
PB  - Himalaya Pub. House
KW  - Total quality management
KW  - Electronic books
N1  - Includes index
UR  - https://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=327067
ER  -