Scott, Gini Graham. <br/><br/>
A survival guide for working with humans :  dealing with whiners, back-stabbers, know-it-alls, and other difficult people / 
Gini Graham Scott. 
 - New York :  American Management Association,  c2004. 
 - iv, 215 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0814472052 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Interpersonal conflict.
<br/><br/><label>Dewey Class. No.: </label>650.13  / SCO