George, Michael L. <br/><br/>
What is lean six sigma? / 
Mike George, Dave Rowlands, Bill Kastle. 
 - N.Y. :  McGraw-Hill,  c2004. 
 - iv, 92 p. :  ill. ;  23 cm. 
<br/><br/>A note to our readers. - Introduction : What's in this for you. - Pt.  1.  Foundations of Lean Six Sigma. 1. The four keys to Lean Six Sigma. 2. Key #1 : Delight your customers with speed and quality. 3. Key #2 : Improve your processes. 4. Key #3 : Work together for maximum gain. 5. Key #4: Base decisions on data and facts. 6. Beyond the basics : The five laws of Lean Six Sigma.  - Pt.  2.  Implementing Lean Six Sigma. 7. When companies start using Lean Six Sigma. 8. Making improvements that last : An illustrated guide to DMAIC and the Lean Six Sigma toolkit. 9. The experience of making improvements: What it's like to work on Lean Six Sigma projects. 10. Six things managers must do: How to support Lean Six Sigma. 
<br/><br/><label>ISBN: </label>007142668X (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Quality control.<br/>Process control.<br/>Six sigma (Quality control standard)
<br/><br/><label>Dewey Class. No.: </label>658.562  / GEO