TY  - BOOK
AU  - George,Michael L.
AU  - Rowlands,Dave
AU  - Kastle,Bill
TI  - What is lean six sigma?
SN  - 007142668X (pbk.)
U1  - 658.562 
PY  - 2004///
CY  - N.Y.
PB  - McGraw-Hill
KW  - Production management
KW  - Quality control
KW  - Process control
KW  - Six sigma (Quality control standard)
N1  - A note to our readers. - Introduction : What's in this for you. - Pt.  1.  Foundations of Lean Six Sigma. 1. The four keys to Lean Six Sigma. 2. Key #1 : Delight your customers with speed and quality. 3. Key #2 : Improve your processes. 4. Key #3 : Work together for maximum gain. 5. Key #4: Base decisions on data and facts. 6. Beyond the basics : The five laws of Lean Six Sigma.  - Pt.  2.  Implementing Lean Six Sigma. 7. When companies start using Lean Six Sigma. 8. Making improvements that last : An illustrated guide to DMAIC and the Lean Six Sigma toolkit. 9. The experience of making improvements: What it's like to work on Lean Six Sigma projects. 10. Six things managers must do: How to support Lean Six Sigma
ER  -