TY  - BOOK
AU  - Lashley,Conrad
AU  - Lee-Ross,Darren
TI  - Organization behaviour for leisure services
SN  - 0750657820 (alk. paper)
U1  - 338.47790 
PY  - 2003///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Leisure industry
KW  - United States
KW  - Organizational behavior
N1  - 1. Hospitality , leisure and tourism services and organizational behaviour. - 2. Organizational structure and design. - 3. Organizational politics: legitimacy and opposition. - 4. Individuals in organizations: personality, perceptions and learning. - 5. Inividuals in organizations: attitudes, behaviour and motivation. - 6. Emotions in leisure service organizations. - 7. Groups, leadership and power. - 8. Organizational culture: context for leisure services. - 9.The empowered leisure service organization. - 10. Effective communication in leisure service organizations. - 11 Diversity management in organizations. - 12. Management practice in leisure service organizations
N2  - Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:    * The individual and the organization  * Groups in the organization  * Organizational structures and behaviour  * Management within the organization  * Commercial hospitality, leisure and tourism in a service context    Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.    With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.    * Provides conceptual basis for the study of organizational behaviour in the hospitality, leisure and tourism industry.  * Includes special focus on the leisure industry, with material on 'emotional labour', 'empowerment' and 'managing diversity'.  * Contains a wide range of international case examples
ER  -