Benchmarking in tourism and hospitality industries : the selection of benchmarking partners /
Karl W. Wöber.
- Oxon, UK : CABI Pub., 2002.
- xiii, 261 p. : ill. ; 24cm.
Preface.- Acknowledgements.- 1. Introduction.- 2. Benchmarking studies in the tourism and hospitality industries.- 3. Measuring business performance.- 4. Methods for estimating the production function.- 5. The Austrian hotel and restaurant panel.- 6. A mixture regression model.- 7. Data envelopment analysis.- 8. Evolutionary data envelopment analysis.- 9. Perpsectives of benchmarking decision support systems in tourism and hospitality amangement.- Appendix.- References.- Index