TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: text with cases 
SN  - 0750657405 (pbk.)
U1  - 658.4013 
PY  - 2003/// [reprinted 2006]
CY  - Oxford, Burlington, MA
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -