Graham, Anne. <br/><br/>
Managing airports :  an international perspective / 
Anne Graham. 
 - 2nd ed. 
 - Oxford :  Elsevier/Butterworth-Heinemann,  c2003. 
 - xvi, 276 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1. Introduction. - 2. The changing nature of airports. - 3. Airport economics and performance benchmarking. - 4. Service quality and its measurement. - 5. The airport-airline relationship. - 6. The provision of commercial facilities. - 7. The role of airport marketing. - 8. The economic impact of airports. - 9. The environmental impact of airports. - 10. The impact of 11 September 2001 and future prospects. - Index. 
<br/><br/><label>ISBN: </label>0750659173 (hardcover) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airports--Management.
<br/><br/><label>Dewey Class. No.: </label>387.736  / GRA