TY  - BOOK
AU  - Graham,Anne
TI  - Managing airports: an international perspective 
SN  - 0750659173 (hardcover)
U1  - 387.736 
PY  - 2003///
CY  - Oxford
PB  - Elsevier/Butterworth-Heinemann
KW  - Airports
KW  - Management
N1  - Includes bibliographical references and index; 1. Introduction. - 2. The changing nature of airports. - 3. Airport economics and performance benchmarking. - 4. Service quality and its measurement. - 5. The airport-airline relationship. - 6. The provision of commercial facilities. - 7. The role of airport marketing. - 8. The economic impact of airports. - 9. The environmental impact of airports. - 10. The impact of 11 September 2001 and future prospects. - Index
ER  -