Roberts, Harry V. <br/><br/>
Quality is personal :  a foundation for total quality management / 
Harry V. Roberts, Bernard F. Sergesketter. 
 - xiv, 169 pages :  illustrations ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780029266250 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROB 1993