TY  - BOOK
AU  - Roberts,Harry V.
AU  - Sergesketter,Bernard F.
TI  - Quality is personal: a foundation for total quality management 
SN  - 9780029266250 (paperback)
U1  - 658.562 
PY  - 1993///]
CY  - New York
PB  - Free Press
KW  - Total quality management
N1  - Includes index
ER  -